30+ Ecommerce Software and Services to Consider for 2021
New year, new resolutions. After months of uncertainty, a record breaking Prime Day, and a Cyber Week that stretched global supply chains to their limits it's finally time to ring in 2021.
The opportunity to start fresh encourages us to reevaluate our strengths and weaknesses, our goals - and the tools we need to grow. We've put together a collection of tools and services from across the ecommerce ecosystem alongside special New Years offers to kick off those resolutions.
Table of Contents:
Analytics and Insights
Product Information Management (PIM) & Repricing
Shipping and Logistics
SMS and Mobile Messaging
Support and CRM
The Best Affiliate Marketing Software:
Refersion is an intuitive, easy-to-use platform that manages, tracks, and helps grow partner marketing programs. With real-time tracking, unlimited offers, unique commission structures, and easy integrations, they support fully customizable strategies.
Interested in trying out #sponsored marketing? Refersion is currently offering a 30-day risk-free trial.
The Best Tools for Ecommerce Analytics:
Daasity is the first and only data analytics platform built exclusively for direct-to-consumer brands. With Daasity, you can use your operations data to generate powerful analytics designed for both beginners and experts alike. Stop swimming in spreadsheets and dive straight into clear, accurate insights. Plus, they even have an app in the Skubana App Store.
Try before you buy with a 15-day free trial. Like what you see? Daasity is currently offering new users 2-months free with an annual contract!
Glew is an all-in-one business intelligence platform that helps brands like Corkcicle, Radio Flyer, and Oatly connect, analyze and visualize all their data in one place. With intuitive dashboards and automated reports, Glew makes it easy to get more from your data across customers, channels, products, inventory and more.
Interested in transforming your data into actionable insights? Glew is currently offering 1-month for free with the code 1STMONTHFREE.
Top Ecommerce Agencies for 2021:
1Rockwell is a full-service Shopify Plus agency driving digital transformation and building businesses from the ground up.
For over ten years, 1R has brought creatives, strategists, managers, and innovators together to create exceptional digital experiences. Through collaboration and boundless drive, they connect good people with big minds: agency, partners, and clients working as one.
Not afraid to be who they are, 1R is a sharp, positive, and creatively fearless bunch. No matter the size of the project, they are excited to approach every challenge and hurdle together–from business analysis and strategy to UX and creative design to technical execution and integrations. Powered by a decade of experience and a sharp understanding of what makes digital brands thrive, they are proud to have designed and implemented over 60 digital ecommerce stores in a variety of verticals and industries, such as Fashion, Beauty, Lifestyle, Home, Food & Beverage, and High-End Product; many of which have won covetable awards and industry notoriety.
Above The Fray is an end-to-end ecommerce agency specializing in consulting, designing, building, integrating, and evolving digital commerce for growth-ready manufacturers. ATF builds easy-to-navigate solutions to the unique challenges faced when manufacturers and their distribution channels market and sell through digital channels.
Understanding the greatest of these challenges is often the barrier to entry,
ATF is now offering a rapid deployment solution - go live with ecommerce in under 3 months and under $50k, with only $5k down.
Alpha Omega Agency is the Shopify Plus agency for modern ecommerce - exceeding the limits of performance and experiences through progressive web app engineering and design. The leader in Headless ecommerce, they scale the most aggressive-growth brands.
For a limited time only they are offering a complimentary Design Audit for Skubana customers and viewers. The offer is limited to the first 10 inquiries.
Lucid has been designing and building online stores on Shopify since 2006! They are one of the longest-standing Shopify Plus agencies in the world, with offices in New Zealand and New York City. Lucid has a strong focus on beautiful, functional design and strategic thinking. They value the importance of understanding the problems they are setting out to solve—and love big-picture thinking while looking out for easy wins and “low-hanging fruit.” As an agency, Lucid puts a lot of emphasis on authentic storytelling as a way to help brands build genuine relationships—turning visitors into customers and customers into fans. They do a lot of work guiding and enabling merchants to get the most out of their app and add-on partners through strategic support and ongoing development.
They are currently offering a free 2021 Ecommerce Growth Session.
Metacake is a full-service ecommerce growth team with over 25 years of experience growing the revenue of some of the world’s largest and fastest-growing global brands such as Old Spice, P&G, Walmart, Nike, Lenox, Dr. Axe, Tony Robbins and more. Their team uses data to design stores, run digital marketing, create email campaigns, and optimize site conversions.
They are currently offering exclusive access to their Ecommerce Bootcamp instant replays designed to equip your ecommerce business with the systems required for executing a winning promotional strategy.
MuteSix has been a leader in the performance marketing space for nearly eight years, scaling some of the world’s fastest-growing ecommerce brands. Their team of 300+ includes a dedicated 60-person creative department - bringing data-backed, results-driven value to clients.
Prime Guidance provides coaching and consulting that is designed to teach and empower marketplace sellers with the know-how to implement best practices and advanced strategies to stand out in the increasingly competitive marketplace seller environment. This includes Amazon 3P and 1P, Walmart, eBay and other domestic and international marketplaces.
They also offer services such as ad campaign management, content optimizations/keyword research, launch strategies, external traffic generation tactics and search engine optimization (SEO), as well as other a la carte services including assessments, strategy development, 1P to 3P transitions and on-site training.
Ready to expand into the world of online marketplaces of just grow faster? Prime Guidance is currently offering a free 30 minute consultation and free listings audit.
Top EDI Providers for 2021
B2BGateway provides an integrated, fully managed Electronic Data Interchange (EDI) & API connectivity solution for Skubana, that is 100% built and maintained by their own developers. Keeping their development in house gives them the ability to customize their solution so it can be a direct fit for any business. Each of their client’s unique business needs are taken into consideration when setting up their system.
B2BGateway’s cloud-based connectivity solutions allow Skubana users to communicate seamlessly with their customers and 3PL’s across the world. A key success factor of B2BGateway has been assigning a Dedicated Project Manager for every new implementation and a Trading Partner Liaison who will work to ensure that we meet all trading partner requirements on your behalf.
Their Production Support Team is available after hours and on weekends for emergency support as well as routine production issues such as trading partner and mapping updates. In addition to their global headquarters in Rhode Island, B2BGateway has offices in Ireland, Australia and the United Kingdom that enables them to offer unparalleled support across all time zones.
Ready to take on new channels in 2021? B2BGateway is offering 50% off a trading partner setup from now until 1/6/21.
Top Financial Services Tools for Ecommerce
Clearbanc is the fastest, most affordable way for ecommerce founders and business owners to fund their business. Clearbanc uses a unique corporate revenue share to fund the growth of portfolio ecommerce companies. Powerful predictive models look at your revenue, ad performance and other third party data to generate funding offers.
Sign up with Clearbanc, the world’s largest ecommerce investor, and receive your complimentary company valuation, access to leading benchmarking data, and a $150 credit in addition to your non-dilutive capital offers.
Countsy is your company's back-office function. They provide accounting and HR as a service to venture-backed startups and small businesses. Through a unique combination of an on-demand CFO, CPO (Chief People Officer), and a streamlined platform, Countsy frees you from back-office management and empowers your ecommerce business to focus on what matters most. Delighting customers. Perfecting solutions. Accelerating growth. From payroll and benefits to GAAP financials and board reporting, you get the support you need to be transaction ready. Efficient. Scalable. Done right. Sign up for a free consultation today.
Dwight Funding is the go-to lender for companies who are serious about growth. Their working capital solutions allow businesses to leverage their assets to grow. Specializing in DTC, Dwight understands what it takes to get to 3m, 5m, 10m, 25m, and beyond - they've helped others get there and can guide you there too.
Experience in the industry allows Dwight to tailor flexible, covenant-light lines of credit that allow its portfolio companies to more readily access the capital they need, when they need it. This experience also allows Dwight to go beyond the transactional lending process and add value with industry expertise or connections to industry leaders.
Founders will get access to one of Dwight's funding experts that specializes in direct-to-consumer. You will receive an overview of equity and debt financing in the market, along with call outs to consider. They will help you figure out which solutions are best suited to your near- and long-term goals. Sign up for a free 20-min consultation.
Yardline Capital helps Skubana sellers grow their e-commerce businesses with fast financing up to $1MM and value-added consulting services, available at no additional cost. Backed by Thrasio, the top acquirer of Amazon FBA businesses, Yardline provides the growth capital necessary to scale your operation, while partnering with you on ways to accelerate your online sales, like their Yardline 50 Business Assessment. Their online funding application can be completed in just a few minutes, with a decision in as fast as same business day.
As a special offer, Yardline will waive any origination fees for new applications through January 6th, 2021.
Arka is a platform for businesses to design and order branded and unbranded packaging online. Arka helps your business satisfy your packaging needs in just a few simple clicks. All you've got to do is select the type of box you'd like, determine the sizing and quantity, and then brand it with your company's logo, messaging, and colors.
- Offer revolutionizing custom packaging
- Use eco-friendly materials
- Made in the USA + International Shipping
- Order low quantities
Arka helps ecommerce brands keep their New Year’s resolution for better customer experiences. When it comes to custom packaging, getting everything right at the last minute is not a good idea.
Best Retail Operations Software
All-In-One Operations: Skubana
Last year showed us that selling on a single channel is no longer viable. Multichannel selling paves the way for greater profitability, resiliency, and broader revenue streams. Despite the benefits, it can be overwhelming if not executed efficiently. Fortunately, that’s where Skubana comes in.
Skubana’s multichannel inventory and order management supports multichannel, multi-warehouse, and multi-fulfillment operations. Skubana unifies omnichannel retail data from digital storefronts, online marketplaces, CRM systems, shopping cart and checkout software, POS and payment processing tools, payment gateways, and fulfillment centers. Skubana then enables operators to add automation for scalable, resilient growth. Skubana's ease of use enables online businesses to easily transfer inventory, send stock alerts, and issue purchase orders when stock levels run low. Fulfill orders from every channel, online store, or ecommerce platform whether it's built on Squarespace, Shopify or Shopify Plus, Bigcommerce, Volusion, Magento, WordPress, 3dcart, WooCommerce, Wix or online marketplaces like Amazon, Walmart, eBay, Target, Etsy, and more. Calculate the best shipping rates, payment options, and most efficient warehouse to ship from. Drive artificial scarcity, build and breakdown bundles and kits into core components, monitor profitability on a SKU-by-SKU and channel-by-channel basis, keep your B2B ecommerce business running in parallel to your D2C brand, and much more. Plus with real-time data, you can ensure accounting and reconciliation is done right using our Quickbooks connector.
With Skubana’s customization features, Orderbots, robust App Store, native plugins, and open-source API, business owners can optimize their operations across every sales channel and fulfillment center using real-time data in a beautifully designed user interface. This means more efficient order management, fewer stockouts, and no more missed sales due to backorders or fulfillment delays.
Alloy Automation (YC W20) is integration and automation software designed for ecommerce brands. With 60+ app integrations including one for Skubana, you can easily supercharge your favorite ecommerce software solutions with layers of powerful drag-and-drop automation. Seamlessly connect your storefront or website builder with plugins for ERP, shopping cart software, product management tools, 3PLs, email marketing, SMS and so much more. Alloy specializes in ecommerce website automation for storefronts built on Shopify and Shopify Plus, BigCommerce, WooCommerce, and Webflow.
Anvyl understands that at the heart of every successful product company is an exceptional supply chain organization and product management. The antiquated process of updating spreadsheets, offline reporting, and manual memos requires time-consuming work that is subject to error. Anvyl eliminates these inefficiencies by delivering automation, collaboration tools, and real-time information to boost visibility and enhance decision-making across the entire supply chain.
Interested in streamlining your supply chain with clear visibility at each step of your product lifecycle? Anvyl is currently offering one-month free on any agreement signed with them.
ConverSight.ai specializes in analytics-driven, voice-enabled artificial intelligence for retail operators. Replace time-consuming processes and traditional reporting with an intuitive supply chain control tower that provides advanced visibility into distributed data sets, proactive insights, and comprehensive dashboards. The built-in AI assistant, Athena, minimizes disruption and monitors data around the clock to flag anomalies and errors before they turn into costly issues.
Looking for an ecommerce focused AI virtual assistant in 2021? Look no further than ConverSight's Athena. Get started with 2-months free until January 15th.
Inventory Planner was built to optimize cash flow and reclaim time wasted on manual inventory management. Easily forecast based on sales trends and vendor lead time using real-time data. Easily see what, how much, and when to order with Inventory Planner’s data-driven forecasting tools.
Selling seasonal products? Need to forecast demand for bundles and assemblies to ensure you have enough components on hand? Inventory Planner recommends what to purchase, what to assemble, and when so that you maximize profits and minimize lost revenue after running out of stock.
Get an exclusive 30-day free trial of Inventory Planner when you create an account before January 6, 2021.
Best Product Information Management (PIM) and Repricing Tools for Multichannel Sellers
Sales Layer is the most agile Product Information Manager (PIM) on the market. Create custom product experiences on every sales channel you sell on for a truly optimized multichannel experience. The SaaS-based platform adopts an intuitive user interface to generate catalogs of up to millions of SKUs, fully connected to marketplaces, distributors, and manufacturers, both upstream and downstream.
For marketers and business owners, Sales Layer provides a single source of truth for all of your product information. Your brand will benefit from greater consistency when you host all of your product information, images, and assets in one place. Any changes in Sales Layer will be automatically updated across your connected channels and apps.
Get started with a 30-day free trial.
StoreAutomator is a cloud-based multichannel listing software designed and developed for multichannel brands and retailers. StoreAutomator features advanced multi channel listing functionality using native integrations into Skubana, major marketplaces like Amazon, eBay, Etsy, Google Shopping, Facebook, Walmart and shopping carts such as Shopify, Bigcommerce, and Magento.
StoreAutomator steps forward with its advanced listing solutions which have a direct effect on multichannel ecommerce sales growth. Description & Title templates, channel-based overriding, alias and alternate SKUs are game -changing features for multichannel sellers.
Ready to make 2021 the year of multichannel selling? StoreAutomator is currently offering 10% off of their regular subscription price until the end of January 2021.
Okendo enables fast-growing consumer brands like Knix, SKIMS and Zitsticka to leverage their most powerful asset; their customers. They capture and showcase high-impact social proof including customer ratings & reviews, UGC, and Q&A. They extend the value of your customer content with seamless integrations into your existing marketing strategies, mobile apps, social media pages, ecommerce sites, marketplaces, and search engines. Okendo supports seamless integration into Facebook, Google, SMS, email marketing tools, and more.
Join over 2,000 leading direct-to-consumer brands that trust Okendo to build shopper trust, drive conversions, and maximize CLTV. Headquartered in Sydney, Australia with offices in Miami, Florida, Okendo is a Shopify Plus Certified App. They are currently offering 60-day free trial to new merchants.
Leaders in Ecommerce Shipping and Logistics
DCL Logistics is a full-service fulfillment and logistics company with a best-in-class technology platform that supports clients with direct-to-consumer fulfillment, business-to-retail fulfillment, international shipping, and many other value-added services.
DCL Logistics leverages decades of operational expertise to enable brands to scale without sacrificing flexibility, quality, or customer satisfaction. Based in the heart of Silicon Valley, the company has built a global footprint with facilities across the US and a network of global partners servicing its clients and their complex distribution requirements. With experience working with diverse and dynamic clients in today’s on-demand world, DCL Logistics is equipped to design custom client programs and execute instant, flawless product delivery.
Looking for a new 3PL to support your multichannel initiatives? DCL is currently offering a free 30-minute fulfillment consultation and freight analysis.
Floship is a leading ecommerce order fulfillment provider that enables emerging brands to scale and reach new markets. As industry leaders, Floship prides itself on providing unrivaled service, from consultations geared at customizing the ideal shipping strategy for your business, to suggesting and swiftly switching to alternative shipping options during challenging times. It's fully automated software integrates with over 65 different shopping carts and marketplaces, such as Shopify Plus, BigCommerce and Demandware. With Floship, you can fulfill and oversee your global orders with ease.
Get a free international shipping consultation and see why some of the biggest D2C brands use Floship's Hong Kong fulfillment to offset Asian supply-chain disruption.
Route is the premier post-purchase experience solution for online retailers. Through dynamic visual tracking, premium order protection and one-click claim resolution, retailers can now deliver an end-to-end post-purchase experience that delights customers and turns them into lifelong advocates.
Try Route for a week and get an $100 gift card.
Ruby Has is a full-service fulfillment provider (ranked by Inc. 5000 for five consecutive years) for direct to consumer brands and retailers. Ruby Has leads the third-party logistics (3PL) industry with cutting-edge technology, seamless integration, and an uncompromised commitment to quality. Six warehouse locations across the US (NY, CA, NJ, NV, KY) and Canada allow you to ship faster and reduce freight costs by up to 45%.
ShipBob is a tech-enabled 3PL that fulfills ecommerce orders for direct-to-consumer brands. Their mission is to help brands be more successful online by providing best-in-class fulfillment solutions. ShipBob offers a growing distribution network, proprietary technology, and expertise to help brands save time and money on logistics as they grow their business.
Start fulfilling your ecommerce orders with ShipBob and get your first $200 in shipping free.
Shipfusion gives brands the best real-time technology for building a successful eCommerce operation. Shipfusion stores, manages and tracks inventory at our fully operated temperature-controlled warehouses across the United States and Canada. Along with fulfillment solutions, Shipfusion offers a wide range of services including freight, insurance and customer return management. Shipfusion’s real-time platform offers visibility into every stage of the fulfillment process. Our technology easily integrates with most popular Ecommerce applications.
Want to learn how Shipfusion can help your business grow? Request a demo.
ShipMonk is a third-party logistics provider specializing in facilitating the sustained growth of eCommerce businesses of all sizes by fusing powerful order, inventory, and warehouse management technology with enterprise-level order fulfillment and warehousing services. With facilities strategically located across the US and plans for international expansion, ShipMonk enables SMBs and mid-market companies everywhere to devote time to the things that matter most when it comes to scaling their operations. It’s how they execute the premise of their motto: “Stress Less, Grow More.”
Redeem your free shipping analysis. To learn more about this offer, email email@example.com.
SMS and Mobile Messaging
Tone is the leading conversational SMS sales platform for online businesses. Tone’s technology learns your brand’s voice, while the company’s team of superhuman agents uses it to delight customers and drive up to 26% more sales. Over 1,200 brands trust Tone to build 2-way texting relationships with their customers.
For friends of Skubana doing $1M+ annually on Shopify, Tone is offering a FREE UV Phone Sanitizer from PhoneSoap (one of Tone’s merchants that just crushed its Holiday revenue goals) to anyone who books a demo now through January 6th, 2020.
Schedule a demo here.
Support and CRM
eDesk is the world’s only purpose-built eCommerce helpdesk for online sellers and a key player in next-generation commerce tech. By consolidating customer support enquiries into a simple, centralised dashboard, eDesk users can save hours each day.
The AI technology behind the award-winning software does the heavy lifting by suggesting multiple answers based on analysis of the message text and previous responses provided by teammates to similar issues. Beyond this, eDesk helps you scale your business without the need for multilingual agents as auto-translation offers your team the ability to communicate in every language.
Try eDesk free for 14 days (no credit card required) then get a free upgrade on selected annual plans.
Gorgias is the #1 helpdesk for ecommerce. It transforms your customer support into a profit center. It enables thousands of merchants to manage all their customer service - Facebook & Instagram, emails, chat - in a unified platform integrated with ecommerce platforms like Shopify, Bigcommerce, and Magento. Developed with Automation and Monetization at its core, Gorgias builds your brand with each customer interaction.
Ready to offer better support in 2021? Gorgias is now offering 2-months free!
The Best Ecommerce Systems Integrators
At DataAutomation, our goal is to reclaim time for creative innovation through automation, delegation, and elimination of manual tasks. We do this by integrating your shopping cart software, ecommerce platforms, and backend ecommerce software stack using our proprietary PHP framework. Leverage our consultant expertise to identify automation opportunities, set up Zaps within Zapier, and improve the reliability and usability of your retail data.
Looking to explore some automation opportunities for your business? DataAutomation is now offering 2-months of free maintenance, $500 off consulting services, or $500 off a Zap setup. Click here for more info.
PackageBee is an automated integrations platform used by online merchants and retailers looking to connect and expand into new sales channels and warehouses. Connect your operations platform to over 120+ external systems, ecommerce platforms, online marketplaces, or request a custom integration for more advanced features.
PackageBee specializes in user-friendly ecommerce fulfillment workflows, order fulfillment, shipping, tracking, and inventory synchronization. Get started now with a 6-week free trial, and 1-month free when you purchase.
Switchboard is an integration platform delivering reliable connectors between Skubana and other ecommerce systems (OMS, 3PL, WMS). By partnering with Switchboard, merchants realize value from their vendor licenses 30% faster compared to other integration providers. Switchboard designs, develops, deploys, and supports integrations as a fully managed service. Our ambition is to take the burden out of software adoption by making it dead simple to get up and running with a new technology.
Switchboard is currently running an exclusive promotion for our blog readers. Get 3PL connections priced at $200 per connection per month with no additional setup fees or support costs. The best part? Connectors that are not included in Switchboard's existing integration network will still qualify for this promotion. To learn more about this offer contact us here.
Best Tools for Warehouse Management
Barcoders adds comprehensive WMS (Warehouse Management System) functionality to Skubana. Easily integrate scanners, scales, and label printers to efficiently complete commonly-repeated tasks (like weighing packages or printing labels). Easily receive, put away, perform cycle counts, and manage inventory and order fulfillment using barcode scanners or your mobile device.
Interested in bringing clarity to warehouse chaos? Get 50% off your first handheld scanner (Up to $325 off) when you sign-up before January 6th. Offer valid to new WMS customers only.
They also offer QuickShip, a shipping app for SKUBANA users. QuickShip allows you to easily integrate scales, a label printer and a USB scanner into your shipping process for increased efficiency and accuracy. Skubana users who sign up for QuickShip before January 6th will receive a free wireless barcode scanner ($199 value). Offer valid to new QuickShip customers only.
SkuVault is a cloud based Warehouse and Inventory Management system designed to make life easier for anyone who has a product to track in any type of storage facility. The processes built in allow the client to scan inventory in and out of locations in multiple warehouses ensuring accurate fulfillment from the merchant, to the customer, everytime.
Web Hosting Experts
JetRails provides fully-managed eCommerce hosting and hosting consultation services. Merchants that host with JetRails benefit from their mission-critical style of web hosting, which includes deploying tailored hosting environments, optimizing for the unique needs of specific websites, round-the-clock monitoring, proactive maintenance, and immediate phone and ticket support from their industry-leading team. More than just infrastructure, JetRails manages a wide range of key systems, including CDN, WAF, IDS, DNS, malware scanning, off-server backup, and caching solutions. JetRails provides complete hosting solutions, allowing merchants to focus on growing their online stores.
Whether you're on dedicated servers or a major public cloud like AWS, you may very well be overspending for hosting your eCommerce platform, CMS, custom apps, or other online resources.
For a limited time, JetRails will provide Skubana customers with a free assessment, uncovering whether you're leaving money on the table, as well as identifying whether your hosting stack is setting you up for long-term success. To take advantage of this offer, contact Tom Puchalski at Tom.P@JetRails.com.
Ecommerce Software FAQs
What is the best ecommerce software?
Each piece of ecommerce software serves its own function so they’re difficult to compare. But, the most important piece of ecommerce software that most businesses need is a multi-channel inventory & order management platform like Skubana that consolidates all of your inventory across different channels into a single, easily accessible place.
How can ecommerce software benefit my business?
Ecommerce software can automate tedious administrative processes, simplify fulfillment tasks like warehouse & inventory management, and augment marketing, sales, and customer support efforts. All of this serves to save you time and make your business more efficient.
What types of ecommerce software are there?
Basic types of ecommerce software include data analytics, EDI providers, financial services, operations software, email marketing software (i.e. to target customers who have abandoned carts), shipping & logistics, customer support and CRM software, and more.
Emily Garcia is responsible for Business Development at Skubana. She's been with the company for over five years and has helped shaped the partner and integration strategy. Responsible for continuously creating, managing, and improving strategic sales and marketing partnerships with digital agencies, third-party technology software, warehouses, EDI providers, shopping carts, and marketplaces.