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We have introduced the ability to download orders from Shopify with a partially refunded status.

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Key Takeaways: The following logic will apply to the different types of partially refunded orders:

Order Amount Partially Refunded
If the order was partially refunded overall but no items were affected, Skubana will subtract the refunded amount from the Order Total and the Amount Paid.

Order Items Fully or Partially Refunded
If the order has partially or fully refunded items, Skubana will remove any fully refunded items from the order when downloading (but record it in the order history), and subtract the quantity refunded from any other order items.

This article will educate you on our order status logic with Shopify.

Note: This feature is currently in BETA, please contact your Account Manager or reach out to live chat/ to have it enabled.


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