Frequently Asked Questions

How many marketplaces/sales channels/shopping carts are included in the price?

Unlimited! You can integrate as many marketplaces and shopping carts as you wish, even having two instances of the same type of sales channel. Be everywhere you want to be and allow your business to expand with Skubana.

When will I be billed?

At Skubana, our customers are billed for their orders on a monthly basis with your billing cycle including the first of the month continuing until the last day of the month. Depending on your pricing plan, your invoice will include the minimum price and your business tailored monthly usage-based cost. As soon as an order is pulled into Skubana, we charge for the order once. We only make money when you make money!

What type of support do you offer?

We understand how important customer support is to your e-commerce business. That's why we're committed to answering your questions and resolving your issues via e-mail fast and effectively within 1 business day.

Skubana provides world-class customer support through several different options. Skubana's support options are complemented by an extensive library of detailed online help and other resources such as FAQs, online user guides, video FAQs and tips that will help you get the most from our software.

We do offer additional support for those who want in-depth business support including e-commerce coaching and listing creation. Click here for more details.

Do You Have More Questions?

contact us